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SAMPLE SALE RETURN POLICY:
NO RETURNS OR EXCHANGES on any sample sale item. ALL MERCHANDISE IS SOLD AS IS: Some items are slightly flawed and are priced accordingly (damage is clearly listed in the description of item).

WEB ORDER RETURN POLICY
Products are eligible for exchange, store credit, or refund for up to 10 days following the purchase date.

We offer you the option to unlock free return shipping later for the eligible items in your order by paying a small returns fee at the time of purchase. If you choose to pay this fee during purchase, there is no additional charge for shipping your item(s) back to us. If you choose not to pay this fee during your purchase, you may be subject to a higher shipping/handling fee later at the rates that we require on the date you ship your item(s) back to us for a return. 
Please note that this service does not exempt your order from final sale or other store policies. 
To make a return or exchange, please click this link: Return Portal

All returned merchandise must be unused, unworn with original packing slip included. Ali Golden does not offer price adjustments. Discount codes cannot be applied retroactively. For the health and safety of our employees, we do not offer returns on undies (bottoms). There are no exceptions. Please keep this in mind when choosing a size.

  • If an item is marked FINAL SALE it cannot be returned or exchanged. Carefully check the product description to determine if the item you're purchasing is a FINAL SALE.
  • International shipments are FINAL SALE.
  • All discounted items (includes items purchased using a discount code) are exchange/store credit only and customer is responsible for return shipping cost

  • Footwear: When trying on footwear for the first time, we ask that clean socks be worn. Please make sure to test the footwear on a carpeted surface, so as not to damage the soles. The dust bag and/or shoe box must be returned alongside the footwear, in its original condition. Please be sure to place the shoe box inside a shipping box so as to prevent damages during transit.

BRICK + MORTAR RETURN POLICY
Exchange or store credit within 30 days of purchase on items that are unused, unworn, with original tags and receipt (excluding undies, which are final sale). Discounted items and/or samples are FINAL SALE. Purchases made at the brick + mortar shop can only be returned at the shop, during business hours.